Through our monitoring of client’s R&D Tax Credits claims and processing times, MSC R&D’s experience of HMRC’s performance over the entire Covid period continues to be excellent, HMRC seem to have handled the transition to home working in a seamless manner. Virtually all our clients’ SME claims are being processed within the 28 day service level guidelines and even RDEC claims, which historically have taken months to process, are being processed inside 6-8 weeks.
MSC R&D obtains a weekly update every Monday from HMRC on processing times on all claims and this is indeed backed up by actuals. This is excellent news for our clients and certainly makes for a seamless process.
However, through our own market intelligence, we understand that this is not necessarily the case across the board and we are aware that other claimants are not being so speedily processed and that enquiry levels are rising in line with increased level of submissions.
Again, this is not MSC R&D’s own experience. We are obviously not privy to why other companies would experience delays or enquiries from HMRC processing of their claims. All we can say is that our continual focus on process improvements during our rigorous ISO9001:2015 Quality Assurance process ensures the highest possible quality product delivered to the client, and subsequently HMRC.
The importance of ISO9001:2015
Having the ISO accreditation logo on your web site is not just for show – it is evidence of a company’s commitment to quality.
With R&D Tax Credits, optimisation and compliance are essential to ensure both our customers and HMRC are fully satisfied. The ability to achieve both of these objectives is without doubt enhanced by adherence to the quality management principles that are the foundation of the ISO 9001 requirements.
Improvement of customer satisfaction – One of the quality management principles that are the foundation of the ISO 9001 requirements is to improve customer satisfaction by planning for and striving to meet customer requirements.
Improve your evidence for decision making – A second quality management principle of ISO 9001 is the need to use evidence-based decision making. By driving decisions based on the evidence, rather than on “gut feelings,” we are more focused on applying resources to the areas that will improve efficiencies – better for us, our clients and HMRC
Create a continual improvement culture – Continual improvement is a third quality management principle of ISO 9001. By adopting this culture to improve our processes and organizational output, we are continuously optimising efficiencies and streamlining the way we work with our clients.
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